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Customer Service

Thrive in your current role and position yourself for future career advancement. Get the tools and skills you need to be a better resource for your customers and stand out in your job.

Try Our Customer Service Content With Online Courses or Our Free Sample Courses!

Learn more about customer service by checking out one of the online courses or free sample courses, which sample our top customer service designations' course materials.

sample-course Most Popular Free
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AINS Sample Course

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Try the Associate in Insurance program for free with this sample course. You’ll start developing the skills you need to understand why insurance exists, how it is evolving, and why it's so important for families and organizations.

sample-course Free Just Added
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AIO Sample Course

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Try the Associate in Insurance Operations program for free with this sample course. You'll start developing the skills you need to effectively serve your clients and improve customer satisfaction.

Online Course Most Popular
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Insurance Essentials

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Gain a basic understanding of foundational risk management and insurance concepts and operations.

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Customer Service Professionals

Designation Most Popular

Associate in Insurance

Select the program path that matches your career goals and gain foundational knowledge in risk management and insurance.

Online Course

Successful Starts for CSRs

Gain the knowledge you need to quickly and confidently support your clients and grow your customer base. Provide an optimal customer service experience and set yourself up for success with an increased understanding of communication skills as well as risk management and insurance principles.

Designation

Accredited Customer Service Representative

Take your career further by deepening your knowledge of insurance products and building your client-centric skillset. 

Designation Just Added

Associate in Insurance Operations

Build a foundation in insurance operations and develop skills to manage claims, deliver exceptional client service, and solve problems with critical thinking.

Online Course Most Popular

Insurance Essentials

Gain a basic understanding of risk management and insurance concepts. Learn key terms and definitions, understand the different types of insurance, and explore how insurance affects society and the economy.

Designation Most Popular

Associate in Insurance

Select the program path that matches your career goals and gain foundational knowledge in risk management and insurance.

Designation

Accredited Customer Service Representative

Take your career further by deepening your knowledge of insurance products and building your client-centric skillset. 

Online Course

Delivering Quality Customer Service

Learn how to provide exceptional customer service, build strong relationships, and boost client satisfaction with practical skills you can apply right away.

Designation

Associate in Insurance Services

Build on your risk management and insurance expertise by developing a forward-thinking mindset in a rapidly evolving landscape where innovation, technology, and data analytics are transforming insurance.

Designation Most Popular

CPCU

Gain confidence and make better business decisions through a broad understanding of the relevant and emerging concepts in risk management and today’s insurance landscape. Drive results and enhance your credibility through strong knowledge of coverage applications, various risk transfer tools, data analysis, and more.

Designation

Accredited Customer Service Representative

Take your career further by deepening your knowledge of insurance products and building your client-centric skillset. 

Designation

Associate in Management

Hone your leadership skills and gain a solid understanding of management principles and practices to effectively manage your team, strategically plan initiatives, and make smarter business decisions.

The Institutes courses provided me with a better understanding of the insurance world as a whole and have helped prepare me for my future as an insurance professional.

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Meg Griffith CPCU, AU-M Client Outcome Specialist

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You might also be interested in

Online Course Most Popular
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Insurance Essentials

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Gain a basic understanding of foundational risk management and insurance concepts and operations.

Designation Most Popular
.

Associate in Insurance

.

Select the program path that matches your career goals and gain foundational knowledge in risk management and insurance.

Move forward with confidence

You have the drive. We have the courses, tools and resources you need to master customer service while preparing for your next big opportunity. The Institutes can help you advance on your path to success.

3.8k students per year are employed in customer service roles and are actively participating in risk management and insurance education from The Institutes.

82% of program completers believe Institutes designations added value to their current role.

77% of students said that earning their designation has helped them achieve their career goals.