Try Our Customer Service Content With Online Courses or Our Free Sample Courses!
Learn more about customer service by checking out one of the online courses or free sample courses, which sample our top customer service designations' course materials.
AINS Sample Course
.Try the Associate in Insurance program for free with this sample course. You’ll start developing the skills you need to understand why insurance exists, how it is evolving, and why it's so important for families and organizations.
AIO Sample Course
.Try the Associate in Insurance Operations program for free with this sample course. You'll start developing the skills you need to effectively serve your clients and improve customer satisfaction.
Insurance Essentials
.Gain a basic understanding of foundational risk management and insurance concepts and operations.
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Customer Service
Professionals
Associate in Insurance
Select the program path that matches your career goals and gain foundational knowledge in risk management and insurance.
Successful Starts for CSRs
Gain the knowledge you need to quickly and confidently support your clients and grow your customer base. Provide an optimal customer service experience and set yourself up for success with an increased understanding of communication skills as well as risk management and insurance principles.
Accredited Customer Service Representative
Take your career further by deepening your knowledge of insurance products and building your client-centric skillset.
Associate in Insurance Operations
Build a foundation in insurance operations and develop skills to manage claims, deliver exceptional client service, and solve problems with critical thinking.
Insurance Essentials
Gain a basic understanding of risk management and insurance concepts. Learn key terms and definitions, understand the different types of insurance, and explore how insurance affects society and the economy.
Associate in Insurance
Select the program path that matches your career goals and gain foundational knowledge in risk management and insurance.
Accredited Customer Service Representative
Take your career further by deepening your knowledge of insurance products and building your client-centric skillset.
Delivering Quality Customer Service
Learn how to provide exceptional customer service, build strong relationships, and boost client satisfaction with practical skills you can apply right away.
Associate in Insurance Services
Build on your risk management and insurance expertise by developing a forward-thinking mindset in a rapidly evolving landscape where innovation, technology, and data analytics are transforming insurance.
CPCU
Gain confidence and make better business decisions through a broad understanding of the relevant and emerging concepts in risk management and today’s insurance landscape. Drive results and enhance your credibility through strong knowledge of coverage applications, various risk transfer tools, data analysis, and more.
Accredited Customer Service Representative
Take your career further by deepening your knowledge of insurance products and building your client-centric skillset.
Associate in Management
Hone your leadership skills and gain a solid understanding of management principles and practices to effectively manage your team, strategically plan initiatives, and make smarter business decisions.
“The Institutes courses provided me with a better understanding of the insurance world as a whole and have helped prepare me for my future as an insurance professional.”
Meg Griffith CPCU, AU-M Client Outcome Specialist
You might also be interested in
Insurance Essentials
.Gain a basic understanding of foundational risk management and insurance concepts and operations.
Associate in Insurance
.Master insurance basics and gain the skills you need to grow your career and speak like an insurance pro in no time.
Move forward with confidence
You have the drive. We have the courses, tools and resources you need to master customer service while preparing for your next big opportunity. The Institutes can help you advance on your path to success.
3.8k students per year are employed in customer service roles and are actively participating in risk management and insurance education from The Institutes.
82% of program completers believe Institutes designations added value to their current role.
77% of students said that earning their designation has helped them achieve their career goals.